Policies

POLICIES FOR LUCKY CHOPS PRIVATE EVENT SPACE

Please read this carefully

You will be asked to verify that you have read this when you request a reservation or place an order.

GENERAL POLICIES

  • Reservations and orders are based upon availability. All reservations must be confirmed by Lucky Chops staff. Please do not assume that your order is placed or the event space is booked unless you speak with an LC representative.

  • Lucky Chops will do everything possible to accommodate any inquiry; however, short-notice inquires may be denied. For the greatest chance of success, please plan ahead. We appreciate at least two weeks notice for Private Events at Lucky Chops.

DEPOSITS, PAYMENTS, & FEES

  • ALL DEPOSITS ARE NON-REFUNDABLE.

  • Lucky Chops is not responsible for cancellation due to acts of nature, transportation difficulties, death in the family, change of plans, or illness. All deposits are non-refundable, however LC will honor a deposit for up to one year if the guest needs to make a change of plans.

  • Lucky Chops reserves the right to return a deposit to any client for any reason and release the reservation.

  • A non-refundable 50% deposit is required to secure a reservation for any Private Event, Catering Package, or Equipment Rental.

  • Preliminary Deposits: To secure a date before details have been arranged, we gladly accept a $500.00 deposit for parties of 20 and under, $1000.00 for parties of over 20, and $1500.00 for parties of 30 or more. Once preliminary details have been established, we will charge the remainder of the first 50% deposit due.

  • Balances Due:

    • Weddings / Banquets / Private Events held at Lucky Chops- final head count and payment are due 30 days prior to the event.

    • Gourmet Deliveries- full balance is due day of delivery.

    • Equipment Rental- full balance is due prior to delivery (day of).

  • Payment Methods:

    • We accept

      • Credit Cards: Visa, MasterCard, American Express, and Discover (There will be a 5% Processing Fee added to each credit card transaction.)

      • Certified or Cashier’s Check

      • Traveler’s Check

      • Local Check

      • Cash

      • Money Order

      • PayPal (There will be a 5% Processing Fee added to each PayPal transaction.)

  • Please remit check or money order payment to: Lucky Chops; PO Box 1039; Cruz Bay St. John, VI 00831-1039

  • Holiday Fees: A $500.00 Holiday Fee will apply to any On-site Event and a Holiday Fee of $100.00 will apply to all Deliveries booked on the following dates: 12/24, 12/25, 12/31, 1/1. Please note that this is in addition to our regular rates.

  • Delivery fees apply for all equipment rental and off-site catering packages with equipment. Fees dependent upon volume of order, distance and ease of terrain.

  • Delivery Fees (as listed below) apply for Gourmet Drop-off and Equipment Rentals (Transportation fees may also apply depending on location):

    • Cruz Bay to Gifft Hill Road $65

    • Rendezvous & Fish Bay $65

    • North Shore Road $85

    • Centerline Gifft Hill to Columbo’s (North Shore Junction) $85

    • Past Columbo’s, Coral Bay and beyond $95 

    • For St. Thomas events, please inquire.

  • A Transportation fee of no less than $75 for off-site events may apply in addition to our regular rates to locations on the East End of St. John, locations in Calabash Boom and beyond, as well as locations on St. Thomas.

  • An automatic gratuity of 15% is added to all parties with 20 guests or more (with additional gratuities welcome at your discretion). Gratuities are discretionary for parties with 19 guests or fewer.

  • Last-minute changes are subject to a $500.00 convenience fee PER CHANGE, billed at the discretion of Lucky Chops. The term “last-minute” refers to any time frame less than 24 hours prior to the event for parties of less than 20 and any time frame less than one week prior to the event for parties of 20 or more. Changes may include but are not limited to menus, guest counts, timelines, rental needs, location, and food restrictions.

EVENT INFORMATION

  • Event Duration – Private Events at Lucky Chops are to be no longer than 6 hours including set up, active event time, and cleanup. (Extended staff hours are billed at $75 per staff member for each hour and each partial hour.)

  • Staffing for Private Events at Lucky Chops:

    • Buffets (1 server per every 20 guests, 1 chef for every 25 guests)

    • Cocktail Receptions (1 server per every 20 guests, 1 chef for every 25 guests)

    • An Event Manager is required for all events at Lucky Chops. This individual is your “Point Person” for the event and will communicate with the kitchen staff, floor staff, and coordinator (when applicable), as well as be present at your walk-through to review flow, timeline, and other pertinent details of your event. The fee for this individual is $350.00.

  • Equipment Rentals are priced for a 24 hour period unless otherwise stated on your invoice. Additional fees may be charged if rentals are kept longer than this.